Grievance Redressal

Try the order screen first

Most problems are fastest to fix from the order itself: open it in the app and tap "Report a problem" within 24 hours of delivery. That routes straight to the people who baked and delivered it.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, complaints that the order screen cannot resolve may be sent to our Grievance Officer.

Grievance Officer — The Proprietor, AVS Bakery

Address: Bazar Tand, near Sidhu Kanhu Ground, Ramgarh Cantt, Jharkhand 829122

Email: hello@avsbakery.in

Phone: +919709170270

Hours: Open daily · 9:00 AM – 9:00 PM

What happens next

We acknowledge every grievance within 48 hours of receiving it, and give you a ticket reference.

We resolve it within one month of receipt. If we need longer, we tell you why and what we are waiting on.

To help us move quickly, include your order number, the delivery date, and photographs where the complaint is about the cake itself.

If you are still not satisfied

You can escalate to the National Consumer Helpline on 1915, or through the consumer grievance portal at consumerhelpline.gov.in. Nothing in our policies limits your rights under the Consumer Protection Act, 2019.